We have received information on increased attempts to commit exam fraud from several other public universities. The majority of the fraud cases come from online exams conducted either as take home exam, open book exam and other forms of high stakes examinations conducted online.
There are several websites and services that are associated with this fraud, one notable example is chegg.com which is a study help website based in Silicon Valley. The fraud happened especially during extended online exam time frame, when students have enough time to upload their questions into the study site and receive answers prepared by expert tutors from the platform. The turnaround time between the upload and the answers given can be as quick as two minutes and the platform boasts that their tutors will normally take an average of 46 minutes to respond to questions. The figure below shows the chegg.com/study website where students upload their questions.
UM views the use of chegg.com, and other similar websites/applications, during an assessment/ examination as being a form of fraud/cheating because students are presenting work or solutions sourced from such websites as their own during an assessment/examination. Thus, it violates the true measure of students’ achievement of the intended learning outcome(s). More specific practices that are not acceptable are:
- Unauthorized use of electronic aid during an assessment/examination
- Using another person’s answers for an assignment/examination
- Collaborating with another, without prior permission from the course lecturer/instructor in preparation of an assignment or during an examination
The subscription fee to access the expert tutors is USD 14.95 monthly. However, an investigation found that students can purchase an access code for as low as RM2.00 on shopee.
The way the chegg.com platform works is – the paying students upload their exam question on the chegg study website either via writing in the search text box or uploading pictures of questions through the mobile app. These questions will be picked up by the expert tutors in the platform and solutions will be provided to the students. Non-paying users can also upload questions into the platform but they will not be able to see the answers until they pay a subscription.
Apart from this, online cheating services are openly advertised in social media by unscrupulous individuals or organisations as shown in the following:
We take academic integrity and exam fraud very seriously and therefore issue this alert so that all examiners check for potential fraud. All types of questions can be uploaded to the platform but calculations based questions are especially susceptible to fraud attempts.
The University is putting in-place a secretariat, to help examiners check whether their exam questions were compromised during the exam period. Examiners DO NOT have to pay for subscription to view the answers as this service will be provided by the secretariat when the examiners found that their questions were uploaded to the platform.
To check whether your exam questions have been compromised, sign up to the platform by creating a user account.
Follow the instructions for registration. They will ask you to create a password and to select options such as the level of study and university (choose My university is not listed-no Universiti Malaya not listed). The platform will not request for any payment at this point. Complete the registration until you reach the page below:
You can watch the video guide provided by ADeC below or do the following:
- Type in your questions in the Search textbox. Look if your questions have already been uploaded. Mobile phone users may upload a picture of the question.
- If your question is found to be uploaded please report it to ASP, with the:-
- exact question text, and
- the url of the question search.
- The secretariat will download the solution provided by the platform tutors with UM’s own paid account on chegg and return it to you for checking against student answer scripts.
- Note the matric number of the students with matching answers to the response by the platform tutor and resubmit to the secretariat email above for further action.
In Course Hero platform students can use the 24/7 Homework Help to upload and ask the ‘expert tutors’ answers to your assessment questions.
To check whether your assessment question was uploaded in the 24/7 Homework help page, input your question in the enter question box, select subject and course information. It is possible to sign up and not having to pay to upload questions for the tutors to answer.
Our latest check reveals that even to preview tutor answers are now requiring paid account in Coursehero. Therefore if you suspect that your student has compromised your exam here, please report to the secretariat at ASC and they will be able to check your suspicion with UM’s paid account for Coursehero.
There are several other homework platforms with the ability for the students to upload questions and get ‘experts’ from within the site to help the students answer, however, these 2 are the most widely used so far. Other known study help platforms include StuDocu, Studypool and several others.